Wolt Drive: Account Specialist

1 месяц назад

Алматы, Казахстан Wolt TechnologiesKazakhstan (Вольт Технолоджис Казахстан) Полный рабочий день

As a Drive Specialist, you will act as a key communicator between our local team and sales partners to ensure optimal success for Wolt and Wolt Drive.

What You'll Be Doing

Assisting with sales growth with existing and potential partners, and creating an environment where merchants and customers enjoy their experience with Wolt Drive. Handling Drive-related cases, including both manual setup and API integration, via phone calls and other channels. Collecting and transferring invoices from merchant admin panels to the accounting team. Assisting with onboarding, including creating merchant admin panels, setting meetings, and providing training. Helping with the implementation of new features. Working with middleware partners (MWPs), including setup and monitoring. Monitoring small- and medium-sized business venues, identifying and addressing dead or problematic venues, and other duties as required.

Our Humble Expectations

Proven experience or strong interest in analytics. Prior experience in an e-commerce or customer service-focused role, with a comfort for phone communications. Experience in account management, customer support, or administration is a plus. Excellent interpersonal skills. You will be interacting with a wide range of people. Structured, detailed, and service-oriented mentality. Ability to take initiative and a passion for the retail sector. Fluency in Kazakh and English.

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