Product Support Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Join the EAME Distribution Team as a Product Support Operations Representative, where you will play a critical role in providing support for dealer specific product or service development. If you are ready to make a significant impact and drive positive change, we encourage you to apply
 

EAME Distribution's mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat dealers across Europe, Africa, the Middle East, and Eurasia

What You Will Do:

• Prioritize development activities with dealers and accesses resources to support.

• Ensure adequate capability and capacity are in place at the dealers to deliver services growth.

• Cultivate and maintain ongoing customer relationships.

• Develop in-depth knowledge of organizational products and programs, as well as capabilities of team members within the department.

Key Skills For Your Successful Assignment:
Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Collaborating: Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Consulting: Working knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
 

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Extensive knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What Will Put You Ahead:

Proven experience in a Product Support role — especially within a dealer or distribution environment — demonstrating your ability to drive service excellence and support growth initiatives.

What We Offer:

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

Additional Information:

This role requires business travel time up to 50%.

No ISE/Relocation Support to be available for this opportunity.

This role is on-site, 5 days a week.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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