Site Performance Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What You Will Get Up To:

We have an exciting opportunity for a Site Performance Manager. In this role, you will be the Caterpillar point of contact at a key mine site for Caterpillar, Dealer, and Customer.  Position can function as support of lead Site Performance Manager through observation and assistance.

You will work on optimizing the performance of Caterpillar Mining Products at a key mine site. You will work in partnership with the Dealer team and senior/lead Site Performance Manager to support all Caterpillar business at the site.

You will also manage Caterpillar Inc. business risk as it relates to after-sale commercial & performance support from Caterpillar at the site. Co-Manage mine site focus and support from Caterpillar with Commercial Managers and Product Support Managers.

What You Will Do:

• Determine and schedule appropriate support requirements for a site and participate in negotiating service level agreements.

• Identify and address the training and development needs of project managers and team staff.

• Collaborate with sales and product development teams to develop and execute an effective sales strategy for each new business opportunity.

• Take ownership of customer issues and requirements and ensure they are resolved in a timely manner.

Key Skills For Your Successful Assignment:

• Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Basic understanding of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Working knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Extensive knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Technical Excellence: Extensive knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

• Field Support: Extensive knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Top Candidates Will Have:

• Mine site experience and/or mining industry background is highly desired.

• Proven ability to support dealer and customer operations, with strong understanding of dealer roles and responsibilities.

• Extensive knowledge of company products, equipment management, product problem resolution, and warranty practices.

• Strong interpersonal and communication skills, with preferred experience in Six Sigma and a minimum of 4–6 years in a related field role.

• Excellent communication skills in English and Russian language.

Additional Information:

• Business travel time dedicated for this role – up to 50%.

• No ISE/Relocation Support to be provided for this opportunity

• This is a full time, onsite role, 5 days a week

• This is temporary role for 2 years long contract, with possibility of extension.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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