Learning and Development Manager

We are seeking a seasoned Learning and Development Specialist to join our team at Swissotel Wellness Resort Alatau Almaty. The ideal candidate will be responsible for the development, coordination, and implementation of training programs aimed at enhancing employee skills, ensuring smooth onboarding, and fostering a strong learning culture throughout the hotel.

• Develop and oversee onboarding and adaptation processes for new employees.
• Conduct internal training sessions across departments to support professional growth.
• Identify learning and development needs through job analysis, performance reviews, and consultation with department heads.
• Design and implement a hotel-wide training calendar aligned with the hotel's goals and departmental needs.
• Organize team-building activities and engagement events for employees.
• Develop training materials, manuals, and documentation.
• Collaborate with external training providers and educational institutions.
• Ensure timely execution of learning and development initiatives mandated by Hotel Management.
• Participate in internal audits and ensure training documentation is up to date and compliant.
• Support projects on employee motivation and engagement surveys.
• Provide coaching and advice to staff regarding training and career development opportunities.
• Ensure compliance with internal standards, policies, and safety procedures.

The successful candidate will hold a Bachelor's degree (preferably in HR, Education, Psychology, or a related field) and have a minimum of 3 years of experience in personnel training and development.

Required Knowledge, Skills & Abilities:

• Understanding of hotel organizational structure, staffing, and strategic direction.
• Familiarity with training methods, adult learning principles, and development strategies.
• Knowledge of HR policies, compensation structures, and employee motivation frameworks.
• Basic knowledge of labor legislation and employment regulations.
• Proficient computer skills and experience with office equipment.
• Understanding of administrative procedures and documentation.
• Proficiency in Kazakh and English languages (spoken and written).
• Awareness of health & safety regulations and workplace safety standards.
• Alignment with Swissotel brand standards and core values.

This is a full-time position with regular office hours and a competitive salary and benefits package.

Career development opportunities within Accor and Swissotel global network are available.

This dynamic and supportive work environment is perfect for those looking to grow and make a difference every day.