Support Engineer

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Support Engineer
Contract type: Full-time | Location: Almaty, Kazakhstan | Working model: On-site

Do you enjoy solving complex IT puzzles and helping people?
Are you curious about how Microsoft technologies work behind the scenes?
Would you like to grow your career in cloud and security while supporting real customers every day?

We're looking for a Support Engineer who loves troubleshooting and teamwork. In this role, you'll provide hands-on technical support, resolve incidents, and take part in projects that make a real impact for our customers.

What you'll do

• Deliver technical support for Microsoft products such as Windows Server, Azure, M365, SQL, and Active Directory.
• Troubleshoot and resolve incidents, escalating when needed to senior engineers.
• Communicate clearly with customers in Russian or Kazakh, keeping them informed throughout the process.
• Contribute to IT projects focused on Microsoft platforms and cloud technologies.
• Share knowledge and collaborate closely with your teammates.
• Continuously learn and deepen your expertise in Microsoft solutions.

• Clear, structured communication in Russian or Kazakh and good English for internal collaboration.
• Strong troubleshooting mindset and problem-solving skills.
• Hands-on experience with Microsoft environments (Office, Azure, Windows Server, or SQL).
• Curiosity, motivation, and willingness to keep learning.
• Previous experience in IT support or managed services is a plus.

You'll join a supportive team that values learning and collaboration, work with the latest Microsoft technologies, and have plenty of room to grow your skills - whether you want to go deep into one area or broaden across cloud and infrastructure.

Our company benefits vary based on your location, but always include: 

• Global company culture: We defined our 7 core values through our company culture ).
• A mentor who supports your successful start and is at your side with advice and action.
• President's Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
• Lifelong education: A variety of training and development opportunities.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.