Chat Support Consultant, crypto

1 день назад

Almaty, Almaty, Казахстан SupportYourApp Полный рабочий день 1 200 000 ₸ - 2 400 000 ₸ в год

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats and emails
  • Stay familiar with the company's trading platform and general market conditions
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Native Japanese and English B2 communication skills
  • At least 6 months of experience in live chat support
  • Personal or professional experience in crypto
  • Proof validation skills or payment/banking knowledge
  • Strong analytical skills / logical thinking skills / problem-solving skills
  • Able to work in a high-intensity working environment and put full commitment
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems
  • Financial background

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

  • Chat Support Consultant, crypto

    1 день назад

    Almaty, Almaty, Казахстан SupportYourApp Полный рабочий день 40 000 $ - 60 000 $ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Associate Managing Consultant, Advisors

    5 дней назад

    Almaty, Almaty, Казахстан Mastercard Полный рабочий день 1 500 000 ₸ - 3 000 000 ₸ в год

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Data & Insights Consultant, Data & Insights

    1 день назад

    Almaty, Almaty, Казахстан Visa Полный рабочий день 2 500 000 ₸ - 5 000 000 ₸ в год

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Associate Managing Consultant, Advisors

    1 неделя назад

    Almaty, Almaty, Казахстан Mastercard Полный рабочий день 900 000 ₸ - 1 200 000 ₸ в год

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • AML & KYC Specialist (remotely)

    2 недель назад

    Almaty, Almaty, Казахстан SupportYourApp Полный рабочий день 240 000 ₸ - 720 000 ₸ в год

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Team Lead

    3 дней назад

    Almaty, Almaty, Казахстан EMCD Полный рабочий день 90 000 $ - 120 000 $ в год

    EMCD is a global technology leader in the crypto industry, best known as the #1 mining pool in Eastern Europe and a Top-10 mining pool worldwide Built around this foundation, EMCD has grown into a comprehensive ecosystem of crypto services spanning payments, custody, mining solutions and enterprise-grade tools for businesses and institutions. As we...

  • Senior С#/Go Engineer

    3 дней назад

    Almaty, Almaty, Казахстан EMCD Полный рабочий день 1 200 000 ₸ - 2 400 000 ₸ в год

    EMCD is a global technology leader in the crypto industry, best known as the #1 mining pool in Eastern Europe and a Top-10 mining pool worldwide Built around this foundation, EMCD has grown into a comprehensive ecosystem of crypto services spanning payments, custody, mining solutions and enterprise-grade tools for businesses and institutions. As part of...

  • national consultant for conducting the ai readiness assessment in kazakhstan

    1 день назад

    Almaty, Almaty, Казахстан UNESCO Полный рабочий день 100 000 ₸ - 200 000 ₸ в год

    OVERVIEW Parent Sector : Social and Human Sciences Sector (SHS)Duty Station: KazakhstanJob Family: Social and Human SciencesType of contract : Non StaffDuration of contract : From 1 to 6 monthsRecruitment open to : External candidatesApplication Deadline (Midnight Duty Station Time) : 30-SEP-2025UNESCO Core Values: Commitment to the Organization,...

  • Consultant, Advisors Client Services

    2 недель назад

    Almaty, Almaty, Казахстан Mastercard Полный рабочий день 900 000 ₸ - 1 200 000 ₸ в год

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Client Issue Resolution Analyst

    1 неделя назад

    Almaty, Almaty, Казахстан Visa Полный рабочий день 80 000 $ - 120 000 $ в год

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...