Customer Service Specialist Baltics

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

As Customer Service Specialist Baltics & Caucasus you will to ensure orders from customers to be delivered in full and in time to customer´s warehouse and invoice delivered goods correctly for a given geographic region.

Key Responsibilities:

• Ensure customer orders are processed in a timely and efficient manner (imports/types orders to the CERPS system, sends the order to the warehouse for realization).

• Check that the price settings in the CERPS system are correct.

• Ensure issuing of the invoices, credit notes, bonuses in time.

• Ensure communication with warehouse, KPI´s evaluation, stock taking, regular stock reconciliation.

• Verify claim process towards customers done in time.

• Ensure obsolete inventory is minimized as directed by the sales department.

• Ensure correct month end reports including stock reconciliation with warehouse.

• Ensure correct daily sales report & work closely with sales department in terms of customers requirement.

• Take care of communication with warehouse, KPI´s evaluation, stock taking, regular stock reconciliation.

• Improve service level to key customers.

• Prepare transport and orders forecast.

• Create and supervise repack orders received from initiators, coordinate with internal functions.

• Prepare transport and orders forecast and set of transport documents for each order.

• Manage supply chain initiatives efficiently e.g. promo packs.

• Work closely with third party logistics provider regarding stock management, realizing orders, returned goods and claims from customers.

Requirements:

• Experience in a similar position is desirable.

• General knowledge of Supply Chain & Logistics processes is a plus.

• Customer orientation.

• Attention to detail and ability to meet deadlines.

• Excellent interpersonal and problems solving skills.

• Practical and proactive approach to process improvement.

• Ability to work independently and proactively.

• Strong work ethic, perseverance and resilience.

• Knowledge of the specifics of CAU and BALT is welcome.

• Russian and English language requested. Knowledge of any other cluster language is a plus.

Opportunities for growth

None of us should ever feel like we are standing still. Instead, we want Haleon to be a place where we feel like we are always progressing. Improving everyday health takes dedication. Energy. Effort. So we look to reward your contribution with the benefits package that includes:

• Career at one of the leading global healthcare companies.

• Attractive reward package.

• Extensive support of work-life balance (flexible working solutions including working from home possibilities, health & wellbeing activities).

• Comprehensive Health Insurance.

• Life Insurance.

• Meal Allowance.

• Open and inclusive environment that is supportive and welcoming of all diversity strands (gender, race, ethnicity, sexuality, disability, or any other characteristic).

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.