Onboarding Specialist

Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe's fastest-growing companies interest you? If so, then we'd love to chat

As an Onboarding Associate, you'll be tasked with providing exceptional partner experience and outstanding service during the onboarding of our restaurant partners, which strongly contributes to long-term operational success. Your tasks will include managing the partnership during the onboarding process, and ensuring that all necessary data inputs are available in a timely manner. You will also act as a key communicator between our operations team and restaurant partners in order to ensure a seamless onboarding process by driving the resolution of any obstacles encountered.

Responsibilities:

• Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup
• Review and validate partner information, cross-checking with signed contracts
• Create and review partner menus for accuracy and proper structure; coordinate translations if needed
• Coordinate photography and ensure 100% image coverage for each partner during onboarding
• Set up and distribute Wolt gear, ensuring partners are trained on proper usage
• Conduct online and offline training sessions on the Wolt Merchant app and gear
• Build strong relationships with partners during their first 30 days post-launch, ensuring engagement and activity
• Support technical integrations (API or SFTP) where required
• Take ownership of complex onboarding and integration cases
• Lead special projects and initiatives from the local or global teams
• Provide mentorship and support to Onboarding Associates as needed

Qualifications:

• 2+ years of experience in onboarding, operations, or partner success
• Bachelor's degree
• Logical problem-solving skills with a bias for action and impact.
• Detail-oriented, structured, and with Excellent interpersonal skills
• Proactive ownership mindset; ability to deliver outcomes independently
• Strong time management and task prioritization skills
• Excellent interpersonal and communication skills, adaptable to different audiences
• Fluent in Russian, with good Kazakh and intermediate English
• Based in Almaty or Astana