Team Lead for Service Line

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

Team Lead for Service Line
Contract type: Full-time | Location: Almaty, Kazakhstan | Working model: On-site

Do you enjoy leading people and staying close to the technical work?
Are you passionate about helping teams deliver great customer outcomes?
Would you like to shape how IT services are delivered in a growing, international company?

We're looking for a Team Lead for Service Line to manage and grow our delivery team in Almaty. This is a hands-on leadership role where you'll balance technical delivery with people leadership. You'll guide your team, support customers, and make sure our services run smoothly and effectively.

What you'll do

• Lead the daily operations of the local delivery team, ensuring services meet expectations.
• Deliver and oversee solutions in Windows Server, Azure, O365, SQL, AD/AAD, and IT Security.
• Allocate workload, track progress, and manage risks to keep projects on time and budget.
• Handle escalations, resolve challenges, and maintain strong customer relationships.
• Mentor, coach, and develop team members, fostering collaboration and growth.
• Work closely with global teams to align delivery standards and share best practices.

• Strong leadership and communication skills, with the ability to inspire and guide others.
• Hands-on technical experience in Microsoft platforms and IT services delivery.
• Proven ability to manage customers, prioritize effectively, and solve complex issues.
• Experience with project or service management in multi-client environments.
• Fluency in English (Russian or Kazakh is a plus).
• Relevant Microsoft or service delivery certifications are welcome.

You'll join a collaborative environment where leadership means both supporting your team and staying close to customers. If you like combining people focus with technical impact - this is the role for you.

Our company benefits vary based on your location, but always include: 

• Global company culture: We defined our 7 core values through our company culture ).
• A mentor who supports your successful start and is at your side with advice and action.
• President's Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship.
• Lifelong education: A variety of training and development opportunities.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.