Monitoring Team Lead

Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.About The RoleThis role has been created as part of a major transformation within IT Operations, with a strong focus on building a modern, innovative monitoring function.Together with you, we aim to create a highly technological, efficient, and reliable monitoring division. You will help us design and implement cutting-edge processes, tools, and solutions - including AI-driven approaches that will enable us to detect system deviations early, respond quickly, and resolve issues effectively.We are looking for a proven leader who has at least three years of experience managing monitoring teams, with a strong track record in both people and process management.Reporting Line - IT Operations DirectorWorksite: RemoteResponsibilitiesLead and develop the Monitoring Team (Duty Engineers and Monitoring Development).Design and implement monitoring processes, metrics, and best practices.Build a strong Duty Team with solid administration skills to efficiently resolve typical infrastructure and application issues during work shifts.Ensure flawless duty operations: timely alert response, problem resolution, and effective escalation when needed.Act as a Problem Manager, overseeing postmortem processes and leading the problem review committee.Develop regular reports on monitoring team performance, metrics, and outcomes.Select and implement a unified duty panel to consolidate all monitoring alerts.Introduce AI-based solutions for proactive issue detection and faster incident handling.Guarantee system observability and drive improvements in incident response times.Collaborate closely with other IT Operations teams to enhance reliability and efficiency.Drive continuous improvements in monitoring strategy, tools, and workflows.Qualifications3+ years of proven experience as Head of Monitoring in large-scale, complex, preferably geo-distributed infrastructures.5+ years of management experience in IT operations or related areas.Deep understanding of monitoring team structures, processes, and key metricsplus the ability to measure and improve them effectively. Hold a proactive mindset, ready to build monitoring processes and tools from scratch, as well as rebuild and improve existing onesnot only within your own team, but also by supporting other teams across the Operations Department.Strong technical background as a System Administrator, System Engineer, or Developer.Solid hands-on experience with the following stack: Zabbix, Prometheus, Grafana, JIRA, ELK/Graylog, Confluence.Good knowledge of the ITIL framework, particularly in Event, Incident, and Problem Management.Strong leadership and people-management skills, with the ability to balance operational execution and strategic initiatives.English at B2 level or higher, fluent Russian.Personality / MindsetIntegrity & loyaltyTeam player with advanced communication and collaboration skillsA hands-on, can-do attitude - always looking for solutions and thinking out of the boxOverachiever mentalityCapability to work and succeed in the fast pace and ever-changing environmentWe Offer*Competitive salary Corporate benefits (choose your preferred options)Truly inspiring culture, pleasant and informal work environmentOngoing education & training programsOpportunity to network and connect in the Corporate EventsGlobal career opportunities*Benefits/perks vary depending on the nature of your employment with the company and the country where you workA group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.