Visionary Operations Expert

Are you a forward-thinking professional looking to drive change in the service operations landscape?

We are seeking a highly skilled Service Operations Consultant to join our team. As a key member of our organization, you will play a vital role in shaping our future and driving business excellence.

Key Responsibilities:

• Leading daily operations to optimize dealer performance.
• Coordinating program initiatives across the organization.
• Utilizing in-depth knowledge of organizational products and programs to educate customers and team members.
• Cultivating and maintaining ongoing customer relationships.
• Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives.

Qualifications / Experience: Minimum 5 years of experience in service operations and business performance improvement, with demonstrated experience in data analytics, project management, and strategy execution/governance. Proven success in stakeholder engagement and driving measurable outcomes in complex, cross-functional environments. A completed university degree in Business Management or equivalent experience gained through consultancy roles is preferred.

Skill Descriptors:

Customer Focus: Knowledge of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.

Collaborating: Knowledge of collaborative techniques; ability to work with various individuals and groups in a constructive and collaborative manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What We Offer:

A competitive salary package, comprehensive training, relatable mentors, global experience, work-life balance, and growth opportunities with a Fortune 100 company.

Empower Your Career:

Join our team and contribute to building a better, more sustainable world.

Our Commitment:

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. We strive to be an equal opportunity employer.