IT specialist

4 недель назад

Алматы, Казахстан TotalEnergies Marketing Kazakhstan Полный рабочий день

A local IT specialist is a professional who provides IT support and services to end-users within a specific location or affiliate. They are responsible for ensuring the smooth operation, security, and quality of IT systems and applications. They also act as the liaison between the end-users and the central IT team, and escalate any technical issues that require further attention.

Responsibilities

Provide high-quality, highly secured, and cost-effective customer-focused service for end-users. Monitor the operational performance of IS services within the affiliate. Contribute to the first diagnosis in case of IT incidents and apply the processes for escalation and incident management. Manages and supervises the delivery of IT work (whether telecom, applications, operations or information security and compliance) and ensures that projects and tasks are delivered at the required quality level. Manages the relationship with suppliers, oversees the realization of SLAs. Benchmarks IT suppliers’ offerings and ensures appropriate suppliers’ selections. Supervises and validates the procurement of new required licenses/Hardware and makes sure that capacity requirements are always anticipated. Act as the escalation point of contact for technical problems. Communicate IS Function news and key information within the affiliate. Conduct regular IS and cybersecurity awareness sessions for staff to ensure they are informed about the latest security threats and best practices. Ensure the corrective and preventive actions and manage the implementation and monitor of backup and disaster recovery plans. Complete on time and with the right level of details the IT Reporting requested by HQ Ensure that all local applications and IT equipment are inventoried in the company's tools, up to date, and without vulnerabilities. Ensures that projects have been classified with a risk analysis and risk mitigation plan followed Ensures that provider have been assessed and contractual clauses on cyber security have been added to their contracts Ensures that all users have completed all relevant Cybersecurity training and awareness Know and respect the company HSE policies

Profile:

Education: Relevant degree in IT or related field. Professional experience: Minimum 5 years of experience in IT. Competencies: Good technical knowledge in all IT areas (Telecom, Windows Server, software). Languages: Fluent in English

Conditions:

Official employment Corporate laptop, phone, mobile connection Medical insurance for the employee, child (children), spouse (after completion of the probationary period) Employee life insurance 24/7 (after completion of the probationary period) Lunch vouchers Training and development in accordance with company policy Work schedule: 5 day work week, 8 hour work day, vacation and holidays according to the legislation of the Republic of Kazakhstan

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