Sales Assistant_ CDC_Almaty

Position

SALES:

Master selling techniques (D-Signature), Dior product offer and new collections, at least relevant to his/her own department Achieve individual Sales Target and be a significant team player for the store commercial target achievement Attend diverse trainings to gain in expertise and maximize the potential of all products categories and universes carried in the store Respect Dior Standard in terms of dress code/grooming and behave as a Dior Ambassador to all audience that include prospects and elite clients

CLIENTELING:

Build relationships with customers through consistent outreach according to current campaigns/programs Develop customer portfolio by implementing action plans to maximize recruitment (retention/conversion rate) and engagement (repeat rate), with a focus on resident/local clients Achieve excellence in the Dior(In)Sight program (Net Promoter Score)

OPERATIONS:

Perform back-office tasks (transfer, stock reception, cycle counts…) Apply security/cash/stock procedures and support visual merchandising guidelines Provide excellent Care Services, follow-up calls to customer; repair, leather, etc. to optimize every selling opportunity

Profile

- Previous experience within luxury fashion retail

- Excellent communication and relationship building skills

- An existing client book (preferred)

- A passion for Christian Dior Couture and our collections

- Strong knowledge of fashion and trends

- Fluency in a second language (preferred)

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