Merchant Services Specialist

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we've helped big brands, local stores and neighborhood restaurants do over €15 billion's worth of business through our platform. We're constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. 

As our new Merchant Services Specialist, you'll act as a key communicator between our operations team and merchant partners, helping them succeed while continuously improving how we deliver merchant support.

What you'll be doing

As Merchant Services Specialist, you'll focus on building strong partnerships and ensuring partners receive the tools and support they need to thrive on Wolt. You will manage training, quality standards, and menu content, while also contributing to process improvements and best practices within the team.

Day-to-day in this role you'll:

• Ensure partners meet the highest service standards through frequent quality and satisfaction checks
• Manage and update partner menus and visuals to align with the Wolt brand if needed
• Assist the Development team with urgent cases as needed
• Share best practices across the team to continuously improve support

Our humble expectations 

• Have 2+ years in partner operations and a Bachelor's or equivalent, owning end-to-end workflows with on-time delivery, clean CRM hygiene, and smart escalation.
• Have the charm, empathy and honesty to build strong relationships.
• Are used to high-performance, high-expectation cultures.
• Take a hands-on, proactive approach to getting stuff done and seeing things through.
• Have fluent and persuasive written and spoken communication skills in English, Kazakh and Russian.
• Are  innovative, and good at solving problems.
• Can adapt quickly in a rapidly changing market.

What we offer

• An opportunity to work in one of the fastest-growing tech companies in Europe
• Hands-on experience in merchant support and partner development
• A role where you'll directly impact partner success and customer experience
• A collaborative, international, and dynamic team environment
• Great benefits and clear professional growth opportunities

Why you'll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills 
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today 

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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