Customer Support Consultant, emails/chats

1 неделя назад

NurSultan, Nur-Sultan, Казахстан SupportYourApp Полный рабочий день 40 000 $ - 80 000 $ в год

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in crypto is a must
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Experience with CRM systems
  • Experience in crypto/finance

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

  • Senior Billing Consultant

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан SWATX Полный рабочий день 900 000 ₸ - 1 200 000 ₸ в год

    Job SummaryWe are looking for a Senior Microsoft Dynamics 365 Billing Consultant to design, implement, and optimize billing and invoicing solutions using Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). The ideal candidate will have deep expertise in billing, invoicing, subscription management, and financial transactions within...

  • Senior CRM Consultant

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан SWATX Полный рабочий день 90 000 $ - 120 000 $ в год

    Job SummaryWe are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional...

  • Linux Support Engineer

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан RapidSeedbox ltd Полный рабочий день 60 000 $ - 80 000 $ в год

    Ready to make a real impact and work with a respected leader in the field since 2008? Join RapidSeedbox as a Linux Support Engineer and transform user experiences while shaping the future of digital freedom. About us: Watch the introductory video of our CEO and Founder: We are a remote SaaS company with a mission to provide online anonymity to people...

  • Customer Service Analyst

    6 дней назад

    Nur-Sultan, Nur-Sultan, Казахстан Citi Полный рабочий день 104 000 ₸ - 130 878 ₸ в год

    The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Serve as single point of contact for...

  • National consultant on Gender Analysis of Regulatory Documents in the Pilot Ministry and National Company, Kazakhstan

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан UN Women Полный рабочий день 70 000 $ - 120 000 $ в год

    Background:UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.As...

  • Study Abroad Manager

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан Be Global Study Abroad Полный рабочий день 40 000 $ - 60 000 $ в год

    About the role: We are looking for an Education Consultant/ Study abroad manager to join our office in Astana The manager will be working closely with students and parents interested in stydying abroad in following countries- USA, UK, UAE, EU countries, Canada and Australia. The manager is to be the key person to provide professional advice and services...

  • Operations Manager with a background in HR or Legal

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан АНТАЛ БИЗНЕС РЕШЕНИЯ (ТМ Antal Kazakhstan) Полный рабочий день 90 000 $ - 120 000 $ в год

    Key Responsibilities:Oversee and coordinate HR, legal, and general administrative functions in accordance with local laws and international standards; Support and implement company policies, labor regulations, and internal procedures; Provide legal support for operational activities, including contracts, compliance, and communication with government...

  • Business Development Representative

    13 часов назад

    Nur-Sultan, Nur-Sultan, Казахстан SupportYourApp Полный рабочий день 30 000 ₸ - 60 000 ₸ в год

    Passionate about technology and possess excellent communication and organizational skills?Now you have a chance to be a part of the world's leading SaaS, Software, or Hardware solutions.Join our team as a Business Development Representative today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential...

  • Field Service Engineer

    2 дней назад

    Nur-Sultan, Nur-Sultan, Казахстан Siemens Полный рабочий день 104 000 ₸ - 130 878 ₸ в год

    We are looking for a Field Service Engineer in Kazakhstan.Job profile summary: Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks. Job description: * Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among...

  • Client Executive

    1 неделя назад

    Nur-Sultan, Nur-Sultan, Казахстан Citi Полный рабочий день 80 000 $ - 120 000 $ в год

    The role of the Know Your Customer (KYC) Client Executive (CE) is to support Services, Markets and Banking (SMB) product partners and their clients in the KYC journey.   The KYC CE  is a KYC expert who supports the KYC Owner by providing oversight, coordination, and client specialist knowledge.  The overall objective of this role is to develop and manage...